CONDITIONS OF BOOKING
These terms and conditions form a contract between Holiday Cottages Cumbria & the guest making the booking. By renting a cottage, guests undertake to keep the property, furniture, fixtures and other items belonging to the cottage in the same state of repair/condition as found at the start of your rental period. Guests are required to recycle and dispose of their waste in accordance with the local council’s requirements. These details are left in the cottage and will be very similar to the recycling rules of your own local council. A copy can be emailed to if required. Guests are responsible for the safekeeping of the cottage and the contents of the garage, therefore you must remember to lock all doors and windows (including the garage if applicable), and ensure the fireguard (if applicable) is in place if you’ve had a fire in last 12 hours. Please note that smoking is not allowed in any part of any cottage. Bed linen, towels, gas or oil (if applicable) & electric are all included in the price.
DEPOSIT AND FINAL PAYMENTS
A 30% deposit is required to reserve the cottage unless your booking is less than 2 months away, in which case full payment will then be required at the time of booking. Once the deposit is received, we will email you a receipt which will give you the details of when to send the balance, which is 2 months before your arrival. When the final payment is received, we will email you a final receipt along with directions, key details etc. If your final payment is not received on time, we will email you a reminder. Regrettably, if we do not receive the final payment within 5 days of the reminder, the booking will be canceled. The booking will then be treated as a cancelation-please see the section below – ‘Cancellations.
DAMAGES, BREAKAGES & CARE OF THE PROPERTY etc.
A refundable security deposit is required for every booking and will be refunded back onto the card you paid with within 7 days of departure if our terms and conditions are met. The amount of the damage deposit varies depending on the cottage and is either £100 or £250 for larger cottages. Please email us if you require more details.
We will email you once we have made the refund. Guests are required to take good care of the property and its contents and leave the cottage clean and tidy on the day of departure. All or part of the security deposit will be forfeited if during the hire period there are any breakages or damage caused to the holiday accommodation (including garden, grounds & garage if applicable), furniture, equipment, or utensils within the bounds of the holiday accommodation or if after the guest(s) have vacated the holiday accommodation the property requires additional cleaning beyond what would be reasonably expected. Guest would be required to reimburse Holiday Cottages Cumbria.com if the total amount of damage and/or extra cleaning charges exceeds the amount of the damage deposit held. If during your stay we become concerned as to the extent of any damage, breakages or disturbance, we reserve the right to enter the property and in extreme circumstances may require the guest(s) to vacate the property. If this action is taken, it shall be deemed the rental of the property has immediately come to an end and the guest(s) nor anybody within the group shall not be entitled to a refund or any compensation.
Please let us know about any breakages or damage so that we can arrange to replace/repair the item(s) in time for the arrival of the next guests-we don’t always charge for minor breakages if reported to us before departure.
We recommend that you take out a cancellation insurance policy-just in case. This low cost insurance will cover your booking costs & has lots of benefits too in case you need to cancel your holiday. There are several companies offering this service that you can find via Google.
If you are not insured and you needed to cancel your holiday, we would endeavor to re-let the cottage for you but we cannot return any monies to you unless we manage to re-book the cottage and we obtain the original price you booked the accommodation for.
If we are successful in re-letting the cottage for the period you had booked, any monies refunded to you will be subject to a charge of £50 for advertising & admin costs.
If we are successful in re-letting the property for the same amount as the price you would have paid, we will refund all the monies you have paid us less the £50 charge.
If we are only successful in re-letting the property at a price less than the original price you booked the accommodation for, we can only refund you any amount left out of the deposit you have paid and less the £50 charge, less the difference in the price obtained for the replacement booking and the original price you booked the accommodation for.
If the amount we receive from the replacement booking plus the £50 advertising & admin charge plus the deposit you have paid is less than the original price you booked the accommodation for, you will still unfortunately be liable for the balance-this is why we recommend you to take out cancelation insurance.
In the highly unlikely scenario that we are unable to re-let the cottage, you will still be required to pay the full rental price less the amount you have paid and plus the £50 charge for advertising & admin costs. We can only refund the damage deposit if you cancel your booking after the full amount has been paid and when the cottage is successfully re-let at a price that leaves enough to repay the original price you booked the accommodation for, the damage deposit and the £50 charge for advertising & admin costs. Any refunds will be made once the replacement booking has been paid for in full.
We’d only cancel your holiday if the accommodation was unavailable for reasons beyond our control. In such an instance we would try to offer you alternative accommodation but if this was not possible or was unacceptable to you, we would refund you all monies you have paid to us including the damage deposit. Our liability would not extend beyond this refund and does not include any credit card charges etc.
TRANSFERRING A BOOKING TO A DIFFERENT DATE OR COTTAGE
Once a cottage has been booked it is not possible to transfer your booking. If you need to transfer to a different cottage or a different date, the procedure above for ‘cancelations’ applies.
We work very hard to ensure all our guests have a wonderful holiday. If however you have any cause for complaint, you have must report this to Simon Cleasby as soon as reasonably possible so that we can try to rectify the problem during your stay. It is a condition of booking that we are given the opportunity to resolve or rectify any issues you have when you first become aware of the complaint and this must be before your departure. If don’t raise a complaint that you may have during stay, we regret that we shall not, except in limited circumstances, be liable for complaints raised after the rental period has come to an end.
Any complaints must be made in a reasonable manner and guests are required to be polite to all members of our staff.
NUMBER OF PERSONS & PETS
The number of persons using the property, grounds and garden must not exceed the maximum number stated on the website for each property. We reserve the right to refuse entry if this condition is not met.
Pets are only permitted if booked and paid for before arrival. We reserve the right to refuse entry if this condition is not met. Pet owners must observe the conditions outlaid in the ‘pets welcome’ sheet we email with the directions, key details etc. This can also be sent upon request. If our web site and/or communications describe a garden as ‘enclosed’, this does not mean that it is ‘escape proof’ for pets and we cannot be held responsible if this happens. Guests are reminded that pets must be kept under strict control at all times and guests must clear up any fouling of gardens or grounds without delay.
Holiday Cottages Cumbria.com will only use the personal data of the guest(s) for the purpose of processing the booking and for carrying out the company’s obligations in accordance with the contract. Holiday Cottages Cumbria.com will not pass on your personal data to 3rd parties.
Limitation of Liability-THE HIRER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION.
This condition sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees) to the Hirer in respect of:-
- Any breach of these Conditions.
- The hire of the Holiday Accommodation by the guest(s); and any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.
- All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract and these Conditions. Nothing in these Conditions limits or excludes the liability of Holiday Cottages Cumbria.com.
- for death or personal injury resulting from the negligence of Holiday Cottages Cumbria.com; or
for any damage or liability incurred by the guest(s) as a result of fraud or fraudulent misrepresentation by Holiday Cottages Cumbria.com.
- Holiday Cottages Cumbria.com makes every effort to update the descriptions on its website for any material changes made to the holiday accommodation, however Holiday Cottages Cumbria.com shall not be held responsible for any minor discrepancies in the holiday accommodation from the descriptions on its website, or any changes made to the holiday accommodation after the date of the booking enquiry. If Holiday Cottages Cumbria.com has made any changes to the holiday accommodation which are material, we shall use reasonable endeavor to notify the guest(s).
- Holiday Cottages Cumbria.com shall not be liable for:-
(a) any injury;
(b) any sickness;
(c) any loss;
(d) any damage;
(e) any additional expense;
(f) any damages for inconvenience caused directly or indirectly by or arising from traveling to and from the cottage or out of the use or condition of the holiday accommodation and its appearance, plumbing, gas, oil, electrics, private water, exceptional weather conditions or negligence. Holiday Cottages Cumbria.com shall not be liable for any actions or omissions of the owner of the property. Holiday Cottages Cumbria.com shall not be liable for any damage or loss caused to any belongs of the guest(s) during the hire period.
- Holiday Cottages Cumbria.com total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall be limited to the Price.