CONDITIONS OF BOOKING
These terms & conditions form a contract between ‘Holiday Cottages Cumbria’ (the Agency) & the guest making the booking.
The Guests must keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the start of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.
Guests are responsible for the safekeeping of the rental property and the contents of the garage (if applicable), therefore you must remember to lock all doors and windows (including the garage if applicable), and ensure the fireguard (if applicable) is in place if you’ve had a fire in last 12 hours.
Bed linen, towels, gas & electric are all included in the price.
The guests right to occupy the Property may be forfeited without compensation nor refund if:-
If the number of people or pets at the property at anytime exceeds the number declared to the Agency at the time of booking or before the commencement of the holiday.
Any activity is undertaken which is illegal, or may cause damage, disturbance to neighbours or unreasonable behaviour.
Any of the Holidaymakers smoke in or at the Property. Smoking is not allowed in any part of the rental property. Failure to comply with this condition will result in £100 cleaning fee. E-cigarettes/vaping equipment must not be used nor charged inside the property. Nationally there have been several fires due to charging E-cigarettes/vaping equipment.
The Agency accepts no responsibility for personal injury to, or death of, any Holidaymakers, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.
DEPOSIT AND FINAL PAYMENTS
Once a booking is confirmed by ourselves, the Guest is responsible for the full balance of the cost of the holiday.
A 30% deposit is required to reserve the cottage unless your booking is less than 2 months away, in which case full payment will then be required at the time of booking.
Once the deposit is received, we will email you a receipt which will give you the details of when to send the balance, which is 2 months before your arrival. When the final payment is received, we will email you a final receipt along with directions, key details etc.
If your final payment is not received on time, we will email you a reminder. Regrettably, if we do not receive the final payment within 24 hours of the final reminder, the booking will be cancelled. However, the Guest will remain liable for the outstanding balance of the cost of the holiday unless the Agency is able to re-let the property.
If we have to lower the price to re-let the cottage, we can only refund you this lower price. If we are able to re-let the property, the money you will be refunded will be subject to a £50 re-advertising and admin charge.
Any refunds will be made once the replacement booking has been paid for in full.
If we are unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday. Please consider getting yourselves a cancellation insurance policy to cover you in case you are not able to travel to the Property for your holiday. There are several companies offering this low-cost service that you can find via Google.
DAMAGE DEPOSIT, BREAKAGES & CARE OF THE PROPERTY etc.
A damage deposit/good housekeeping deposit is required for every booking. This is refunded back onto the card you paid with within 10 days of departure if our terms and conditions are met. We’ll email you once we have made the refund.
Please let us know about any breakages or damage so that we can arrange to replace/repair the item(s) in time for the arrival of the next guests-we don’t always charge for minor breakages if reported to us before departure.
Guests are required to take good care of the property and its contents and leave the cottage clean and tidy on the day of departure and in a similar condition to when they arrived.
Guests are responsible and to reimburse the Agency/owner for all damage, breakages or loss caused by it and/or the Guests or their pets to the Holiday Accommodation.
Where any breakages, damage or loss occurs the Guests should report the same either to the Agency as soon as reasonably practicable but always before the end of the Hire Period.
If during the Hire Period the agency is concerned about the extent of any damage or breakages then it has the right to enter the Holiday Accommodation and require the Guests to vacate the Holiday Accommodation. If the Agency takes this step then the Booking and Hire Period shall be cancelled with immediate effect and the Guests (and anybody within the Group) shall not be entitled to a refund or any compensation for any reason due to the Hire Period coming to an early end.
A booking once accepted is a legal commitment. We are contracted to provide you with the accommodation you have booked, and you are contracted to pay the full amount by the ‘due date’.
We recommend that you take out a cancellation insurance policy-just in case. These policies are much cheaper than travel insurance as you are only insuring yourself in case you have to cancel your holiday.
For all new bookings staying in 2020, we’ll give you a refund if UK Government restrictions prevent you from traveling to the property you’ve booked with us. *excludes our 1.4% booking fee
For new bookings for 2021, we’ll offer to transfer your deposit or the full amount paid for your booking to any other date in 2021 & 2022 if there’s a UK Government lockdown or restriction of movement that would prevent you from traveling to the property you’ve booked. If the date you want to change your booking to is more expensive, you’ll just need to pay the difference. If the date you want to change your booking to is cheaper, we’re unfortunately unable to refund the difference.
For all other cancelations, if you are not insured and you needed to cancel your holiday, we would endeavour to re-let the cottage for you but we cannot return any monies to you unless we manage to re-book the cottage and we obtain the original price you booked the accommodation for. If we are successful in re-letting the property for the same amount as the price you would have paid, we will refund the amount you have paid us less a charge of £50 for advertising & admin costs.
If we have to lower the price to re-let the cottage we can only refund you this lower price less the £50 charge.
Any refunds will be made once the replacement booking has been paid for in full.
In the event of the Property becoming unavailable (such as due to fire or flooding), the Agency will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
Our liability would not extend beyond this refund and would not include the booking fee.
TRANSFERRING A BOOKING TO A DIFFERENT DATE OR COTTAGE
Once a cottage has been booked it is not possible to transfer your booking. If you need to transfer to a different cottage or a different date, the procedure above for ‘cancelations’ applies.
If you have any cause for complaint, you have must report this to Simon Cleasby as soon as reasonably possible so that we can try to rectify the problem during your stay. It is a condition of booking that we be given the opportunity to resolve or rectify any issues you have when you first become aware of the complaint and this must be before your departure.
Any complaints must be made in a reasonable manner and guests are required to be polite to all members of our staff.
If any of our staff are threatened or feel threatened at anytime, your holiday or the remainder of your holiday may be forfeited without compensation.
If the Guest does not make a complaint promptly where it is possible to do so, the complaint may not be considered by the Agency.
Pets are only permitted if booked and paid for before arrival. We reserve the right to refuse entry if this condition is not met. Pet owners must observe the conditions outlaid in the ‘pets welcome’ sheet we email with the directions, key details etc. This can also be sent upon request. If our web site and/or communications describe a garden as ‘enclosed’, this does not mean that it is ‘escape proof’ for pets and we cannot be held responsible if this happens. Guests are reminded that pets must be kept under strict control at all times and guests must clear up any fouling of gardens or grounds without delay.
Wi-fi is included free of charge. However, please note that if this stops working for any reason, guests are not entitled to a refund or compensation. We will endeavor to get you back on-line asap but please be aware that we will only be able to do so during normal office hours. If you lose connection after 6pm, please wait until the following day to contact us.
The Agency makes every effort to ensure that the description of the Holiday Accommodation (as it appears on its Website) is accurate and up to date. The Agency shall not be liable for any differences between the Holiday Accommodation and its description on the Website, or any changes made to the Holiday Accommodation by the Owner after the date of the Booking or Enquiry.
The exteriors, furniture, furnishings and room layouts of the Holiday Accommodation may differ from the photographs on the Website. This will only be due to refurbishment.
The Agency cannot accept responsibility for any changes or closures to local services or attractions mentioned in any brochures or on the Website or elsewhere. The Agency cannot accept responsibility for any inaccurate, incomplete or misleading information about any Holiday Accommodation or its facilities or services unless this was caused by its own negligence.
Outdoor Maintenance – Grass cutting, gardening, window cleaning and maintenance works etc. may need be carried out during the Hire Period. The Agency will try to ensure that such works are carried out with the least disruption to the guests as far as is reasonably possible.
If the Holiday Accommodation is an old cottage then it may develop condensation on walls during your stay. These problems can be alleviated by ventilating the property.
BASIS OF OCCUPATION
The Holiday Accommodation is let to the Hirer and the Guests for the Hire Period only (without prejudice to any party’s right to bring the Hire Period to an end early in accordance with these Conditions) and is not an Assured Tenancy or Assured Shorthold Tenancy as defined by the Housing Act 1988 as amended.
Holiday Cottages Cumbria.com will only use the personal data of the guest(s) for the purpose of processing the booking and for carrying out the company’s obligations in accordance with the contract. Holiday Cottages Cumbria.com will not pass on your personal data to 3rd parties.
These Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.
Limitation of Liability-
This condition sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees) to the Hirer in respect of:-
1. Any breach of these Conditions.
2. The hire of the Holiday Accommodation by the guest(s); and any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this agreement.
3. Holiday Cottages Cumbria makes every effort to update the descriptions on its website for any material changes made to the holiday accommodation, however Holiday Cottages Cumbria shall not be held responsible for any minor discrepancies in the holiday accommodation from the descriptions on its website, or any changes made to the holiday accommodation after the date of the booking enquiry. If Holiday Cottages Cumbria has made any changes to the holiday accommodation which are material, we shall use reasonable endeavor to notify the guest(s).
4. Holiday Cottages Cumbria shall not be liable for:-
(a) any injury;
(b) any sickness;
(c) any loss;
(d) any damage;
(e) any additional expense;
(f) any damages for inconvenience caused directly or indirectly by or arising from travelling to and from the cottage or out of the use or condition of the holiday accommodation and its appearance, plumbing, gas, oil, electrics, private water, exceptional weather conditions or negligence. Holiday Cottages Cumbria shall not be liable for any actions or omissions of the owner of the property. Holiday Cottages Cumbria shall not be liable for any damage or loss caused to any belongs of the guest(s) during the hire period.
5. Holiday Cottages Cumbria total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall be limited to the Price.